Who’s Who in the SharePoint and Office 365 World at Microsoft HQ

There’s been some serious shuffling that has gone on since we were last looking at the who’s who of the SharePoint world at Microsoft.  Over the years many have gotten familiar with Jeff Teper as our one neck to choke in the SharePoint world.  Jeff Teper moved on back in June of this past year…

SharePoint Community Baku Azerbaijan

In my travel quest and quest to build communities around the world and reach out the underserved emerging markets and help connect communities with our global community I visited Baku Azerbaijan.  Where is that you might ask?   Well, it’s on the Caspian sea… Sounds like Narnia a little bit.  Well, It is a magical…

7 Things You Should Do Before You Escalate to Microsoft Support

We had a meeting today to discuss what we should do prior to escalating a ticket to Microsoft. There’s obviously a lot of troubleshooting that Tier 2, Tier 3, and Engineering should do prior to an escalation to Microsoft, and all of that due diligence, but I wanted to put together an escalation checklist that…