Troubleshooting Teams can be intimidating when it seems like you aren’t getting clear answers for executives, but it doesn’t have to be that way. I’m delivering a webinar with Panagenda to quickly get to the bottom of these call dropping and call quality issues… who wants to sound like a robot?
Join me and the experts at Panagenda on an educational webinar on troubleshooting call quality for executives, VIPs, and those special people in your life…
With Microsoft Teams replacing your organization’s phone system, it is imperative that Teams call quality be consistent and reliable, especially for executives. But when problems arise you need to react quickly, spotlight the problem, and get it fixed. However, without the detailed telemetry data to perform root cause analysis, reported issues continue unchecked by most IT groups. This is painfully true for remote workers where IT has visibility gaps for home networks, internet service providers (ISPs), and endpoint computer performance.
Having the viewpoint from the end-user digital experience is of utmost importance when trying to find the root cause for Teams call quality performance issues. And it’s NOT about just identifying the area related to the problem (i.e., High CPU or Memory Usage, Slow ISP Speeds), it’s about understanding what was causing the problem during the call. What processes and applications were running on the endpoint computer and how was the performance from the home office network and ISP (i.e., Dropped Packets, Hop Count, Round-Trip Times, Peering Distance).
In this webinar, you will receive an introduction to OfficeExpert Endpoint Performance Monitoring (EPM). This new module provides data analytics for Microsoft Teams performance and availability from the end-user perspective. If you want to know the truth about your Teams call quality experience, then please join us to see how actionable insights can speed troubleshooting and help remediate issues before they become frustrations for one of your executives.
The webinar will explore topics including:
· Fast troubleshooting for call quality issue resolution
· Proactive monitoring remote user digital experience
· Identify slow ISP’s causing poor call quality for remote users
· Detailed analytics for end-point computers (CPU, memory usage, background processes, etc.)
· And more…
Don’t miss the opportunity to take advantage of this timely information.