SharePoint Community: Cease and Desist Using SharePoint Improperly

SharePoint Usage

<Update>I’m pleased to say @sharepoint has informed me this was an isolated incident, and according to a post on reddit they are working to restore the Facebook page. (Thanks for listening!)

This apparently is not a big crackdown on branding guidelines in the community like I thought it was.  I still think it is important to be familiar with the branding guidelines and try to be more compliant in our usage of the terms and logos especially if you plan to make money.

I do encourage Microsoft to clarify “Community Usage” and even find a way for us to use the logo in our community materials and even a way to use the product in our domain names without having to get permission.

In an effort to help clarify the intention of this post I have edited it to temper some of the language as it was called sensational.  It is my intention to educate and inform.

Joel 12/24/2013

</update>

Have you read Good bye SharePoint Community. It was nice knowing you?  Looks like Microsoft legal hasn’t been collaborating with Microsoft PR.  Definitely not good PR, and definitely not constructive for the community.  In this case it’s a rehash of some of what they started back in the early days.  I remember talking to one of the first SharePoint MVPs… Adam.  His company use to be SharePoint Security.  They came down hard and he renamed his company.  Another of the early SharePoint MVPs who shall stay nameless…  Remember SharePoint University and SharePoint Blogs?  Even SharePoint Experts?  SharePoint is often used in names and names of small companies.  Microsoft at times has allowed some of that to happen in the community, but be warned… the whip has cracked…. no longer!

 

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In the past there were times they’d go after the bigger guys I remember a time they came after Quest in how they were using SharePoint in the name of their products.  They even had a cease and desist to stop printing some of their stickers that had the name SharePoint on them.  I’m sure there were other companies as well that got the heads up to stop using the word SharePoint, or to simply use it properly.  It is Microsoft’s prerogative to control the use of their product names.  I think if we were to really go back in history we’d find that SharePoint wasn’t the name of the product until after 2007.  2001 was SharePoint Portal, and 2003 was Office SharePoint or Windows SharePoint, and SharePoint didn’t really exist as a brand until 2007.  There were strong usage guidelines that SharePoint was not to be used as a stand alone noun.  Ask Lawrence Liu… I think he spent days and days haggling on how he could create cool jackets for the SharePoint community.  Ooops can we call it the SharePoint Community?  Back in those days if it was to be printed it had to be called Office Community or SharePoint Portal Community or Windows SharePoint Community.  That’s even why we had to simply shorten things to MOSS. Just so we could get the branding police off our backs.  For the most part the branding police were simply watching the marketing team and larger enterprise companies making money with the use of the term SharePoint.

I know after my SharePoint blog started getting properly I got some odd looks from Microsoft people wondering if it was really ok for me to be SharePoint Joel.  For SEO purposes it was really helpful in the past.  I know it was.  Was I doing something wrong?  I wasn’t the first one to put SharePoint in front of my name in my domain name.  Having SharePoint as a key word for my blog was actually very important.  It’s become less important now that I’m doing more Office365 and Yammer, so now I’m happy to be more about Collaboration.  I’ve noticed even Christian has been using the Collaboration word more.  Such as with CollabTalk.  I’m now CollabShow.com and you could say part of that is because I’m expanding my horizons, but part of that is to avoid having either the branding police or Microsoft LCA come after me at some point saying I’m making money on their brand without paying them for the use of the word.  Have I ever made money on SharePoint.  H yeah. I’ve had a great run at it.  I have very much to thank Microsoft for much of my career, but I’ve also provided feedback every chance I get.  I think there has been at least an equal share that Microsoft has received from me for my evangelism work… No, I’m sure they’ve gotten the better end of the deal, but I’m not complaining.  I am thinking going after people in the community who are doing evangelism need to be left alone.  Really?  You’re going after SharePoint Magazine?  Is SharePoint Saturday next?

I’m shutting down all of my SharePoint Joel pages and social accounts.  They don’t comply.  It’s all CollabShow.com from here on in.

There have been many examples of people being asked to cease and desist, it’s best to get educated.

Here’s some guidelines straight from the trademark website for Office System (Yep, it’s that old.)

“Microsoft requires that its trademarks be used properly and under license, in appropriate circumstances. However, no license is required to use Microsoft names and trademarks to accurately refer to Microsoft software and services.”

“Incorrect:

  • Upload this to a sharepoint.”
“Do Not Use Microsoft Names or Trademarks as Part of Your Name

Microsoft names and trademarks may not be used as part of the name of another company or its products or services or as part of its domain name, even if your company creates add-ons or solutions for Microsoft software. This could create confusion about whether your company, products, or services are affiliated with, sponsored by, or endorsed by Microsoft. Also, do not create and use variations of any Microsoft name or trademark; this could cause confusion and diminish the ability of Microsoft names and trademarks to identify and distinguish Microsoft software and services.

Using Microsoft Names and Trademarks to Indicate Compatibility

To indicate that your software or services are designed to be used with Microsoft software, use phrases such as “for,” “created with,” or “works with” before the Microsoft name, or use “based” after the name (for example “Outlook-based”). Your company or product name must be larger and more prominent than the Microsoft name or trademark, and the Microsoft name or trademark should be visually distinguished from your name (for example, in a different font or font style). This is important to avoid any implication that your products or services are produced, endorsed, or supported by Microsoft.

Correct:

  • Widget Software hosting Webs created with Microsoft Office FrontPage
  • Company XYZ CRM Add-in for Microsoft Office Outlook
  • Company XYZ Backgrounds created for the Microsoft Office PowerPoint presentation software program
  • Widget Clipart for use with Microsoft Publisher software
  • Company XYZ templates created for Microsoft Visio diagramming software

Incorrect:

  • Wally Webster’s FrontPage Web services
  • ExcelQuick tutorial for Microsoft Excel
  • Pete’s PowerPoint Templates
  • Acme ISP Outlook e-mail
  • Visio Templates from Widget Web Services”

Wondering if you’ve been using the logo wrong for your usergroup or promotional materials for your blog?  You might be!

“Logos and Graphical Representations

Do not create any graphic or design out of any Microsoft name or trademark, and do not include Microsoft names or trademarks in any logos created by you or your company.

Web Identities

Do not include any Microsoft names or trademarks in a domain name or use them to brand your Web site.”

There are very few exceptions such as use with the certification logos and MVP logos, but be very careful around any usage of the SharePoint logo unfortunately.  Wish I could have used it for some magnets I was making for the community… Not without permission!

Yammer Governance: Enterprise Social Policies

Many companies see the power in “social media,” but are afraid for fear they can’t control it.  It’s true. You can’t control it.  First admit that and start with a strategy for how you will manage it and what policies you’ll establish around it.  It is herding cats to try to control social.  It’s better to embrace social and help provide guidance, policies and a structure for people who are looking for a platform to evangelize your product or services.

Establish Policies and Guidelines – If there are no rules, then how can you break them?  Many employees would like to be able to openly collaborate with other employees but they are afraid because they don’t know what’s against policy.  Others will be social and talk at the water cooler or even at lunch in a cafe.  “Social” is not new, only the medium for how we do it has changed.  If you want to know what Microsoft is up to, all you have to do is hang out at lunch in popular lunch venues.  I’m not endorsing that strategy, but you understand what I’m saying.  You can gather a lot of information in a lunch time cafe.

Without guidelines that help employees know what’s ok and what’s not… they will use LinkedIn, Facebook, and Twitter to share what’s on their mind.  In the enterprise, sharing on enterprise social platforms like Yammer, SharePoint and Chatter — the need for policies is just as important.  People need to understand what is expected of them.  I highly recommend that platforms be established and endorsed to help gather employees to supported platforms.  If you want to promote cross departmental collaboration it doesn’t make sense to have IT on one platform and Engineering or Product Development on another.  Some companies may compromise with Sales using Chatter, but ultimately the fewer endorsed platforms the better you’ll be for getting the momentum needed to sustain adoption and growth needed for long term success and sustainability.

Policies can be established as an End User Agreement and part of end user security training videos.  While it’s true that most people don’t read the EULA it can protect company interests.  Work with Legal or LCA to review.  They also may have templates that can work to help you get started.  In a follow up post I’ll provide some examples that you can use.  It’s amazing the variety you’ll see at companies put together very simple guidelines.

 

Sample #1 – Simple:

 

1. Don’t do anything stupid that will reflect negatively on the company, partners or customers.

2. If you are tempted to do something stupid refer to rule #1.

 

Some companies will have fun with the approach helping people understand what is ok to do, and spend less time on what abuse looks like.  Others will use the policy to clarify what is already provided in other employee agreements.  These can also be captured in an graphic designed to inform such as an infographic or simple 5 step list and periodically shared it as the network gets going.  Here’s a simple list.

 

Sample #2

Your activity in this Enterprise Social Network is governed by the following guidelines:

 

1. Everything in X Network stays in X Network! (No public posts or Tweets, etc). Confidential information may be shared here ahead of the public, and can not be shared publicly. Violation of the confidentiality clause will result in expulsion from the community and your ability to use these tools.

2. Do not use this network for personal gain such as selling services outside of the business.

3. Be respectful to other members.

4. This network does not have a service level agreement.  If you are having a desktop or software problem contact the support desk.  There is value in sharing questions or solutions to problems that may be plaguing other users.

5. Don’t do anything stupid that will reflect negatively on you or your company

 

Scale through Ambassadors and Influencers – In Yammer you’ll find a yambassador program with an approach for promoting adoption, and essentially monitoring the usage or abuse of the platform.  This is often overlooked when you dig into failed deployments.  Companies that setup the platform and simply expect “social” to happen will experience the pent up demand and then a slowing based on adoption from key influencers acceptance of the platform.  The accepted strategy is to build relationships with key influencers and share information and bring them in.

If you’re looking for more examples of policies, the Yammer YCN (Yammer Customer Network) has some great samples as well.  Not a member of the YCN? http://yammer.com/ycn request to join!

 

I write at least once a week for the ViewDo Labs blog and would like to share what I write over there.  This was originally posted as “Building the Foundations of Enterprise Social: Policies” on the ViewDo Labs blog.

SharePoint in Iraq? Community Building in Iraqi Kurdistan

Erbil Iraqi Kurdistan

In my research on building community and travel, I found that I could get a visa on arrival to Kurdish territory in northern Iraq.  When I chatted with Michael about this idea, we agreed we needed to be careful about how we promoted this event.  We needed to work on building participation through social channels, but without the normal openness of our previous events in building IT communities.  We reached out to Jim Bob Howard, the friendliest guy online you’d ever meet.  He is an awesome networker.  He has a great approach at contacting people in a way that is inviting and un-invasive.  He is an expert connector… you have to read his experience with getting Nairobi SharePoint Saturday to happen and the craziness that happened on the Miracle of the second SharePoint Saturday in Nairobi.  You need to read his blog about Nairobi to understand how divine intervention plays into all of this connecting.  It does.  I’m 100% sure that we aren’t alone in our pursuits.  Connecting people around the world has changed lives and will continue to.

In the searches performed, we had many that simply fell on the floor, but then we had a few breakthroughs and finally found the one contact with a connection at the University of Human Development  (UHD) in Sulimanie, Kurdistan.  While this wasn’t Erbil our intended destination, it looked like an incredible opportunity that would meet all our goals. We were cautious about any travel we’d be doing and wanted to make sure we were traveling through Kurdish controlled areas for our own safety.

 

Erbil (Also referred to as Irbil or Arbil) is an ancient Assyrian city from the 5th millenium BC.  7000 years old or even older.  The citidel that sits atop the hill is one of the longest continuously inhabited city in the world.

Citadel Iraq

 

Ako Jafaar organized a meeting for us to meet the faculty and students in the computer science department at UHD.  Our normal SharePoint presentations weren’t going to fit the needs of the students, so I took a modified copy of my recent presentation on Finding Business Value in Social Media with the intention of helping the students understand the new market of employment around the needs around cloud services, development in enterprise social, and how to “sell” enterprise social networks with emphasis on “engaging” employees and armed them with dozens of thoughts around business value.

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The questions we got were quite fascinating.  Some asked about cultural challenges of hierarchy and concerns over the empowerment of employees.  Others brought up thoughts around open platforms and open source development in and around concerns over Microsoft’s proprietary SharePoint and yammer platforms.  We then talked about sales around services and the open APIs that could be developed against.  It was obvious that there were some Google and Linux fans in the crowd of 70 or so faculty and students.  Discussions around Google Drive and the contrast of consumer services with enterprise platforms was discussed around the topic of security.

 

After the sessions, we talked with the Dean of the school who was impressed with the topics discussed and the engagement with the students and faculty.  He invited us to present to the entire school on the following day, but unfortunately our schedule wouldn’t support that.  We were flattered by the offer and agreed “next time” was the right answer and appreciated the open invitation that was extended.

We had dinner with an associate professor from the school.  Interesting menu.

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We were able to have some local kurdish foods and talk more about living as a Kurd.  I couldn’t believe how every person we met was affected by the genocide committed by Saddam Husseins army.  It wasn’t distant relatives either.  When we first arrived in Sulimenia our taxi driver asked us where we wanted to go.  We looked at Virtual Tourist, one of my favorites for recommendations on crowd sourced Top places to go in most cities around the world.  One of the suggestions was the second largest museum in Iraq.  Closed.  The next suggestion was of a prison turned museum.  THE Infamous Prison… Amna Saraka.

 

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This prison was infamous for the torture that went on there.  It has become the thing that foreigners talk about when visiting Iraqi-Kurdistan.

There are amazing things to see in the Kurdish region, the history of this place is amazing.  The world’s Abrahamic religions all appear to have roots here. Old testament prophets Daniel and Jonah are both buried in Kurdistan.  The people were really quite open… we made some great friends.  I’d love to go back.

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In the end, we did meet some faculty who had supported SharePoint and were very anxious to learn more, but both Michael Noel and I were more than satisfied with the people we met and the experiences we had.  We made some friends and the region really made an impression on our minds.  Next time I hear about the Kurds, I will think about my friends.

10 Yammer User Tips to Get Started

Yammer may feel like Facebook, but there are definitely ways to be more productive with it.  Those who try to use it like Facebook will be surprised that enterprise social is a little different than social in the consumer world.  As an example, when Yammer was first deployed at Microsoft there was a problem with people updating yammer with status that was unengaging.  People were simply sharing one liner status updates which would flood the All Network newsfeed.  Here are 10 simple tips to get started as a user in the enterprise social network…

 

1. Creating a group is a great way to start a conversation with a team or virtual team or interest group.  A note can be used to help organize disparate content that may have been previously shared such as documents or pages.

Best way to help a group get started is to start a thread.  Great way to start a conversation is with a question or a poll.  Don’t be afraid of replying.  It encourages others who have asked questions.  @mention people to bring experts or others who may know the answer into the conversation.  Be positive and informal.

2. Configure your subscription settings.  Both overactive or under subscribed can create misery.  Configure the subscription settings based on when you want to be notified or get daily or weekly roll ups of the content.  If you own the network you may find a better response when the default is weekly rather than daily aggregation.

3. Profiles are very important.  Fill out your profile, and if you notice some you talk with that hasn’t filed out their profile, find a nice way to encourage them to add a picture.  Not only pictures, but twitter and facebook links can encourage people to get to know you.  Only share what you want to be discovered.

4. Yammer search is very powerful yet often overlooked.  Search will predict your search and auto populate with people, topics, files, groups, and web results that have been previously shared in groups that you have rights to (it will automatically security trim the results).

5. When Creating a group make sure it hasn’t already been created.  There’s a lot of duplication and that doesn’t help anyone.

 

6. If you need to get back to a thread you can subscribe to it in email (“email me”) or bookmark it or add topics that relate to the subject for easy search and topic pages.

 

7. Don’t share things you might otherwise share on facebook like what you’re eating or a checkin at the park.  Some may find Tripit integration does allows you to share your trips which may be relevant if you have collegues you need to inform about your upcoming travel, but in larger companies this can crowd the enterprise feed.  Be considerate.

 

8. Apps – There are some great apps, from the SharePoint yammer webparts, to the mobile apps for Desktop, Windows Mobile, iPhone, Android, and iPad, and more.  There are some great administrative apps for looking at top conversations, Looking for more analytics?  Check out the ViewDo Labs app which includes leaderboards for likes, comments, conversations, and additional adoption trends over time including 30 and 90 days.  In addition to a 14 day trial of the enterprise social graph.  Also check out the Klout app which allows you to take your enterprise networks into consideration with your other social networks.

 

Recent updates allow a presentation to be uploaded and viewed online.  Other updates are coming for Office files for online rich editing with Office Web Apps.  Be sure to have a strategy for what should be stored where, but don’t go overboard with trying to control.

 

9. Start conversations with people from multiple departments across multiple geographies.

 

10. Try using a yammer group to manage a project including assets and links to team sites. Run a team in a group.  Run your scrum meetings every other day through yammer…

 

Think of additional tips?  Add them in the comments… Love to hear your feedback.

Office 365 will No longer support Internet Explorer 8 after April 2014.

Wow.  If you haven’t been planning for what it means to drop support for IE you better start planning now.  I know a LOT of companies are still running IE 8, and a lot of it is because legacy apps haven’t been upgraded.

Exciting to think what this means for incremental updates for and what this might mean for UI improvements in Office 365.  Enough said.  We’ll hear more at SPC 2014!  See you there…

 

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From the Office 365 message center:

https://portal.microsoftonline.com/MessageCenter/MessageDetails.aspx?ids=MC3734 (requires Office 365 admin login)

 

 

 

Now is the time to consider your browser standards. 

“For the best, richest experience with Office 365, we strongly recommend that you upgrade to the latest version of Internet Explorer. Internet Explorer 10 is available now, and Internet Explorer 11 is coming soon. Modern versions of Internet Explorer offer faster web browsing, integrated spell-checking, improved security, and more.
Internet Explorer 8 users will not be blocked from connecting to Office 365 after 8 April 2014; however, Internet Explorer 8 users should expect slower performance with Office 365’s Outlook Web App and other Office Web Apps.
If you experience a technical problem connecting to Office 365 from Internet Explorer 8 after 8 April 2014, Microsoft Customer Support and Service may need you to reproduce the problem on a supported browser.”

— Office 365 team