Teams Voice and Telephony Demystified: 7 Key Questions

Many have found the power of collaboration in Teams and others are just getting started, but Telephony is still a struggle for many. The transition from Skype for Business or other telephony systems to Teams, can be a challenge to get your arms around an ever changing and improving set of Telephony features. Teams Voice licensing can also be a struggle if you don’t know where to get started. There are a lot of great features, but where does one start?

  • Are you struggling with getting your arms around Microsoft Teams, phone integration and calling plans?
  • Still feeling like you’re playing catch-up with Skype for Business and Teams features?
  • Struggling to get your arms around call quality and direct dialing?
  • Overwhelmed by calling plans, call quality, and figuring out how to approach it?

In this upcoming free webinar I will be diving into 7 key questions to help you get started with Microsoft Teams Voice and Telephony.

Key Questions to get started with Microsoft Teams Voice and Telephony
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Seven Key Questions to Unleash the Power of Microsoft Telephony   

  • Have you assigned numbers and provided Microsoft Teams-certified devices for everyone or VIPs? Number assignment is the way to get users started with Teams voice features. With a Teams device it can be even easier with a single click to connect and with a familiar phone experience. You may find that you want to only support assigned numbers for executives and VIPs and use soft phone VOIP for other users.
  • Have you enabled audio conferencing and/or cloud compliance recording to add flexibility to meetings with dial-in numbers?
    Ever tried joining a conference call, but the wifi signal was poor and wish you could just dial in? Not an uncommon request. It’s helpful to have numbers assigned for those who run regular reoccurring meetings.
  • Have you implemented Microsoft cloud virtual PBX or will you be using direct routing?
    You can leverage your existing telecom SIP (Session Initiation Protocol) trunks or integrate a virtual PBX for the switch.
  • Have you decided on a Microsoft calling plan or are you planning on using your existing phone system?
    Your long distance carrier at work can be integrated or you can switch to the Microsoft Calling Plans available in numerous locations (18 different countries as of today).
  • Have you implemented call queues, auto attendant, and contact center integration for your help desk?
    From automated attendant, custom greetings to hold music with call queues and integration with existing contact center products, there are a broad range of features for your call center or help desk.
  • Have you implemented dynamic emergency calling?
    Once you configure your e911 system in Teams, emergency calls can be route emergency personnel to the location of your offices based on dynamic emergency calling leveraging the LIS protocol which includes information for subnets of the clients.
  • Have you educated the organization on cloud voicemail?
    Adoption of the Teams Voice features for calling and voicemail can delight users with powerful features, like transcription of speech to text for voicemails and more.

You’re NOT alone.  This session is to help you understand the answers to 7 key questions and get you well on your way. ​ 

 In this one-hour free webinar, Microsoft MVP Joel Oleson and Cayosoft founder Bob Bobel will drill down on the Microsoft Teams telephony stack.  We will unlock the knowledge surrounding the key features of calling and telephony in Microsoft Teams and answer 7 key questions to Unleash the Power of Microsoft Teams

Join us for the free webinar on Thursday April 15 at 11am Pacific Time 2pm Eastern Time to learn more!

>> Register Now <<

One Comment on “Teams Voice and Telephony Demystified: 7 Key Questions

  1. Pingback: Dew Drop – April 2, 2021 (#3415) – Morning Dew by Alvin Ashcraft

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