Evolution of ECM with Microsoft Modern Content Services

Evolution of Content Services – Microsoft Modern Content Services Infographic is shared with creative commons share alike. You can share this infographic with your company, use it in your slides or in your blogs or post it on LinkedIn or in a Facebook group. Have fun.

Gartner declared ECM dead in early 2017 with the post “The Death of ECM and Birth of Content Services” and born out of its ashes is born Modern Content Services. Microsoft has fully embraced and embodied it. Personally I saw it first hand while at Konica Minolta. The entire space has been a push to the cloud and business processes realigned to cloud based content services. The file, scan and print business has turned dial tone and subscriptions and much of what was growing moved to the cloud with the legacy monolithic ECM systems. That’s not to say you can’t find legacy file cabinets and legacy datacenters. It’s definitely time to wake up and recognize the business has moved on and they’ve embraced usability and user experience…

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Evolution of Content Services: SharePoint 2019, Office 365 and Beyond

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When: Thu, Jun 6, 2019 8:00 AM – 9:15 AM PDT

Cost: Free


Description: Join Microsoft MVP Joel Oleson and Microsoft Gold Partner, HELUX, as we explore the evolution of traditional ECM into Content Services. Microsoft has been leading the charge in SharePoint and Office 365 with a rich ecosystem of applications, and components and rich integration into other content services platforms. In this webinar we’ll explore how ECM has truly evolved from being an unrealized dream of consolidation which never fully arrived, to modern Content Services as a focus of coordination where users see value in the creation, the storage and coordination flow. Additional value is realized in the harvesting and extraction, designed with intelligent security in mind. ECM is evolving. Content Services is core to Office 365, OneDrive and SharePoint.

• ECM evolution to content services needs to embrace a holistic approach to managing the entire lifecycle of document creation, sharing, consumption, reuse, knowledge, and records management, archiving and disposal.

• By building a great information architecture, content moves through an organization gracefully and gains value as it accelerates information discovery. • Content Services is people-centric – allowing for personal management (copy/move, hashtags) and organizational management (knowledge management, retention and records management, information lifecycle management).

• Policy and security: intelligent, simple, and automated – protect content at all phases of its life

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For the second year in a row, Microsoft has been recognized as the leader in Content Services Platforms by the Gartner Magic Quadrant for Microsoft’s exceptional execution of its products and services. SharePoint’s role in content services for Office 365 is self dubbed “people-centric,” focusing on the use of documents, videos, designs, scans, pages, and other useful applications. This offers industries such as the medical field to efficiently share medical scans within their intranet system and properly collaborate with other medical professionals through the ease of sharing their documents from one doctor to another instantaneously, saving time, money, and energy as one example. These innovations have changed the way companies interact with one another as well as how they operate as a single system. This earns Microsoft their well-deserved recognition as a leader in both Content Collaboration Platforms and Content Services Platforms, the only company to do so in the Gartner Magic Quadrant.

Download the Enterprise Content Management ECM Evolution of Content Services Infographic

According to Microsoft’s recently published White Paper “Modernizing Enterprise Content Management with Microsoft Content Services,” Microsoft is revitalizing and modernizing their approach to their content services. Microsoft is making changes to their services by reflecting how modern content is created and shared by giving more freedom to personal management organizational management through their tools like “copy, move, tag with metadata [and] knowledge management, record retention, information lifecycle management” providing a more user friendly experience. This provides creators and collaborators even more tools to improve their businesses and a more accessible reach their targeted markets.

In addition, Microsoft is focusing on “Content Velocity” where modern user content is more often created, edited, shared, and edited again in a cycle of unending development with constant revitalization and collaboration. Microsoft considers this as “an evergreen cycle of authoring, collaboration, control, and reuse” allowing creators, editors, and presenters the luxury of direct communication and distribution of thought in true practice. To simplify this experience, Microsoft presents this new focus into 4 pillars.

The first pillar is dubbed ‘Harvest’ as they state content is not meant to be created then stored in some archive filling up vital storage space never to be seen again. Instead content is meant to be continually updated and added on to provide constant relevant use as information and inspiration for future content. This makes every document into a vital document to a business.

The second pillar is ‘Create’ where Microsoft products allow businesses and creators to use SharePoint and OneDrive tools like Office Lens and Office 365 to share their creations to their targeted audiences. These tools are supplemented by their unique and useful set of templates and policies that inform creators and aid them in their creative processes.

The third pillar is ‘Coordinate’ where Metadata is consolidated into organized systems that allow easy management and direction of content through tools such as Microsoft Flow and PowerApps, limiting the amount of clicks needed through their tagging and library search tools.

The fourth and final pillar is ‘Protect. Microsoft provides the ability to set up “information architecture, auditing, rights management, records and retention labels, and eDiscovery” to efficiently protect your business and its content so you can rest easy knowing your company’s content is securely faceted into your company’s files without the threat of 3rd party invaders.

Hope to see you on the webinar!

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High Recommended Resources we’ll be discussing during the webinar:

Download Microsoft’s Whitepaper: Modernizing Enterprise Content Management with Microsoft Content Services

This is a great read. It will also help you appreciate how Microsoft is doing and what they are doing right. Gartner Magic Quadrant for Content Services Platforms (blog from Microsoft)

Published by

Joel Oleson

SharePoint and Office 365 MVP Office Apps and Services + RD and Former Microsoft Product Manager at Microsoft and original Architect of the first version of SharePoint Online... Joel is a Technology Evangelist who loves to travel. He lives in Oceanside California. Currently a Free Agent... find me on linked in. He frequently Speaks at conferences, delivers webinars, and helps customers with their strategy and adoption.

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